Privacy Policy

Last updated: 13 July 2026

Hands On Property Services respects your privacy and is committed to protecting your personal information.

This privacy policy explains what information we collect, how we use it and the rights you have regarding your personal information.

Who we are

Hands On Property Services is operated by Barnabas Valentine.

For data-protection purposes, Barnabas Valentine trading as Hands On Property Services is the controller of the personal information collected through this website and during customer enquiries.

You can contact us at:

Email: info@handsonkent.com
Telephone: 07493 889843

Information we collect

We may collect information that you provide when you contact us, request a quotation or use one of our services.

This may include:

Your name
Email address
Telephone number
Home or service address
Postcode
Details of the work you require
Photographs you provide of your property or garden
Messages and correspondence
Appointment, quotation and payment information
Information about how you found our business

We may also collect limited technical information about visits to this website, such as device type, browser, pages viewed and advertising interactions, where you have given the required cookie consent.

How we use your information

We use personal information to:

Respond to enquiries
Prepare and provide quotations
Arrange and deliver services
Contact customers about appointments or ongoing work
Maintain customer and business records
Process and record payments
Handle questions, complaints or service issues
Improve our website, services and advertising
Measure the effectiveness of advertising where consent has been provided
Meet our legal, tax and accounting responsibilities
Protect the business against fraud, misuse or legal claims

Our lawful reasons for using your information

Depending on the circumstances, we process personal information because:

It is necessary to take steps at your request before entering into a contract, such as preparing a quotation.
It is necessary to provide services under a contract.
We have a legitimate business interest in responding to customers, managing the business, improving services and keeping appropriate records.
We have a legal obligation, such as maintaining tax or accounting records.
You have given consent, particularly for non-essential website cookies or optional marketing communications.

Where we rely on consent, you may withdraw it at any time.

Who we share information with

We do not sell personal information.

We may use trusted service providers to operate the business and website, including:

Wix, which hosts and operates this website and its enquiry forms
Zoho, where customer and enquiry information may be managed
Google, for website analytics, advertising and conversion measurement where the necessary consent has been provided
Email, telephone, payment, accounting and IT service providers
Professional advisers, insurers, regulators or public authorities where reasonably necessary or legally required

These organisations may process information on our behalf under their own contractual and data-protection responsibilities.

Cookies and website tracking

This website may use essential cookies needed for the website to function.

With your permission, it may also use analytics and advertising technologies to understand how visitors use the website and to measure advertising performance.

You can accept, reject or manage non-essential cookies through the cookie banner or cookie settings available on the website.

Further information about the technologies currently used can be found through the website’s cookie settings.

How long we keep information

We keep personal information only for as long as it is reasonably required.

As a general guide:

Unsuccessful or inactive enquiries may normally be retained for up to two years.
Customer, quotation and service records may normally be retained for up to six years after the last relevant transaction or service.
Financial and accounting records may be retained for the period required by tax and accounting law.
Website analytics and advertising information is retained according to the settings used within the relevant platform.

Information may be retained for longer where reasonably required to establish, exercise or defend a legal claim.

How we protect your information

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, alteration or disclosure.

Access is limited to the people and service providers who reasonably require it to operate the business and provide services.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

International processing

Some website, technology or business service providers may process information outside the United Kingdom.

Where this happens, we rely on the safeguards provided by the relevant service provider and applicable data-protection law.

Your rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete information
Ask us to restrict how information is used
Object to certain uses of your information
Ask for certain information in a portable format
Withdraw consent where processing is based on consent
Complain about how your information has been handled

To exercise any of these rights, contact:

info@handsonkent.com

We may need to confirm your identity before responding.

Complaints

Please contact us first if you have concerns about how your information has been handled.

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection regulator.

Changes to this policy

We may update this privacy policy when our services, website, suppliers or legal responsibilities change.

The latest version will be published on this page, with the updated date shown at the top.